Policies
Shipping & Delivery
+
Crafted slowly. Delivered with care.
- We offer secure domestic and international shipping
- Shipping charges are calculated at checkout based on destination and weight
- All garments are packed in signature Shanti packaging, designed to preserve the integrity of the weave
-
Delivery timelines range between:
- India: 7–14 business days
- International: 14–21 business days
- Select styles may require extended lead times due to artisanal handcrafting.
Refunds & Cancellations
+
We do not offer refunds. Cancellations must be made within 24 hours of purchase, post which production begins. Refunds, if approved, will only be processed as store credit.
Returns & Exchanges
+
Every piece is made with intent. And made for you.
We do not follow mass-production practices. Each piece is hand-finished and often made to order. Exchanges and returns are accepted only under rare circumstances:
-
If the piece arrives damaged
Notify us within 5 days of receipt. Upon verification, we’ll issue a credit note valid across our ateliers and online. -
If you’ve received an incorrect order
We will arrange for an exchange as soon as the original item is returned to us in pristine condition.
Please note: Slight irregularities in weave, colour, or texture are signatures of handmade craftsmanship and not considered defects.
Privacy & Security
+
Discretion is our principle. Security is our promise.
- All transactions are secured with end-to-end encryption
- We do not share or sell your data
- Cookies are used only to personalise your browsing experience
- We comply with global privacy laws including GDPR standards